Cancellation policy
PURCHASE OPTIONS CANCELLATION POLICY
Cinnacare Ltd
Last updated: 9 September 2026
Some items available from Cinnacare may be offered as a subscription, pre-order or try before you buy. This policy explains how you can change or cancel these types of purchases.
Subscriptions
When you purchase a subscription, you'll receive repeat deliveries based on the subscription duration and frequency you select when placing your order.
Your payment details will be stored securely and you'll be charged for each of these deliveries, unless you choose to pay in advance.
Some subscriptions may automatically renew at the end of their duration. If you don't want your subscription to renew, you can cancel it.
If you want to cancel or change your subscription, you can do so at any time. Your order confirmation emails will contain links to your order, where you can manage your subscription.
Please see our Return & Refund Policy for further information about returns and refunds.
Pre-orders
When you purchase a pre-order, you are purchasing an out-of-stock or soon-to-be-available product that is not yet in inventory.
We may collect no payment or a partial deposit at checkout, securely store your payment method, and then fulfil your order and charge the full or remaining payment at a later date.
You can cancel a partially paid pre-order that has not yet been fulfilled.
If your order has already been fulfilled, you won't be able to cancel the order, but you may be able to request a full or partial refund in accordance with our Return & Refund Policy.
Try Before You Buy
When you purchase an item using a try before you buy option, we will authorise your payment method before fulfilling your order.
You will have the period of time shown to you at the time of purchase to decide whether you would like to keep the item.
Once this period has passed, if you have not returned the item, your payment method will be charged for the full amount.
Returns and Refunds
Returns and refunds for products purchased using any of the options above are subject to our Return & Refund Policy.
For hygiene and safety reasons, skincare products that have been opened, used or had their seal broken may not be eligible for return unless faulty.
Contact Us
If you have any questions about a subscription, pre-order, try before you buy purchase or cancellation, please contact us at:
contact@cinnacare.com
Cinnacare Ltd
Store 2, Regency House
Station Road
Harold Wood
Romford
Essex
RM3 0BP
United Kingdom
