Terms of service

Terms and Conditions

Cinnacare Ltd  ·  Last updated: 9 September 2026

Please read these terms and conditions carefully. As we can accept your order and form a legally binding agreement without any further reference to you, you should make sure these terms contain everything you want and nothing you're not happy with before you order.

Application

1. These Terms and Conditions apply to your purchase of goods from us (the Customer or you). We are Cinnacare Ltd, a company registered in England and Wales under company number 16788621, whose registered office is at Store 2, Regency House, Station Road, Harold Wood, Romford, Essex, RM3 0BP, United Kingdom, with email address contact@cinnacare.com (the Supplier, us or we).
2. These are the terms on which we sell all Goods to you. By ordering any Goods, you agree to be bound by these Terms and Conditions. You can only purchase Goods from the Website if you're eligible to enter into a contract and are at least 18 years old.
3. Our products are formulated for use on babies and children. By placing an Order you confirm you are the parent, legal guardian, or another adult responsible for the child the Goods are intended for.

Interpretation

1. Consumer means an individual acting for purposes wholly or mainly outside their trade, business, craft or profession;
2. Contract means the legally binding agreement between you and us for the supply of the Goods;
3. Delivery Location means the address or other location where the Goods are to be supplied, as set out in the Order;
4. Durable Medium means paper or email, or any other medium that allows information to be addressed personally to the recipient, enables the recipient to store it in a way accessible for future reference for as long as is needed, and allows the unchanged reproduction of the information stored;
5. Goods means the goods advertised on the Website that we supply to you, of the number and description set out in the Order;
6. Order means the Customer's order for Goods from the Supplier, submitted following the step-by-step process on the Website;
7. Privacy Policy means our policy setting out how we handle confidential and personal information received from you via the Website;
8. Website means our website, www.cinnacare.com, on which the Goods are advertised.

Goods

1. The description of the Goods is as set out on the Website, in catalogues, brochures or other advertisements. Descriptions are for illustrative purposes only and there may be small discrepancies in the size, shade or packaging of the Goods supplied.
2. All Goods on the Website are subject to availability.
3. We may make changes to the Goods that are necessary to comply with any applicable law or safety requirement, and we'll notify you of any such changes.

Personal Information

1. We hold and use your information strictly in accordance with our Privacy Policy.
2. We may contact you by email or other electronic means, and by pre-paid post, and you expressly agree to this.

Basis of Sale

1. The description of Goods on our Website does not constitute a contractual offer to sell. When you submit an Order, we may reject it for any reason, and we'll try to tell you why without delay.
2. The Order process on the Website lets you check and correct any errors before submitting your Order. It's your responsibility to check you've used the ordering process correctly.
3. A Contract for the sale of Goods is only formed once you receive an email from us confirming the Order (Order Confirmation). Please check the Order Confirmation is complete and accurate and tell us immediately of any errors — we're not responsible for inaccuracies in an Order placed by you. You'll receive the Order Confirmation within a reasonable time, and in any case no later than delivery of the Goods.
4. Any quotation we give is valid for a maximum of 28 days from its date, unless we withdraw it earlier.
5. No variation to the Contract — whether about the description of Goods, price or otherwise — can be made once it's been entered into, unless agreed by both you and us in writing.
6. These Terms and Conditions are intended to apply only where you're contracting with us as a Consumer. If that's not the case, please tell us, so we can offer you a different contract with terms more appropriate to your circumstances.

Price and Payment

1. The price of the Goods, and any delivery or other charges, is as set out on the Website at the date of your Order, or as otherwise agreed with you in writing.
2. Prices include VAT at the rate applicable at the time of your Order.
3. You must pay by submitting your card details with your Order, and we may take payment at the time of order or before delivery of the Goods.

Delivery

1. We'll deliver the Goods to the Delivery Location by the agreed time, or if none is agreed, without undue delay and in any event within 30 days of the Contract being entered into. Our current typical delivery time is 2–3 working days — see our Delivery & Returns Policy for full detail.
2. If we don't deliver on time, you may (in addition to any other remedies) treat the Contract as at an end if:
1. we've refused to deliver, or on-time delivery was essential (either because of the circumstances or because you told us so before the Contract was made); or
2. after failing to deliver on time, you've given us a further reasonable period and we've still not delivered within it.
3. If you treat the Contract as at an end under the clause above, we'll promptly refund all payments made under it.
4. If you were entitled to treat the Contract as at an end but choose not to, you may still cancel the Order or reject Goods already delivered; we'll refund all related payments without delay, and if the Goods have been delivered you must return them to us (or allow us to collect them) at our cost.
5. If any Goods form a commercial unit (where splitting the unit would materially impair the value of the goods or the character of the unit), you can't cancel or reject the Order for part of that unit without cancelling or rejecting the whole of it.
6. We generally only deliver within England, Wales, Scotland, Northern Ireland, the Isle of Man and the Channel Islands. If we accept an Order for delivery elsewhere, you may need to pay import duties or other taxes, which we won't cover.
7. We may deliver the Goods in instalments if we experience a stock shortage or another genuine and fair reason, provided you're not liable for any extra charges as a result.
8. If you or your nominee fail, through no fault of ours, to take delivery at the Delivery Location, we may charge the reasonable cost of storing and redelivering the Goods.
9. The Goods become your responsibility from the point delivery is completed. Please examine the Goods as soon as reasonably possible after you receive them.

Risk and Title

1. Risk of damage to, or loss of, the Goods passes to you when the Goods are delivered to you.
2. You don't own the Goods until we've received payment in full. If payment is overdue, or a step is taken towards your bankruptcy, we may cancel delivery and end your right to use any Goods still owned by you, in which case you must return them or allow us to collect them.

Withdrawal, Returns and Cancellation

1. You may withdraw your Order at any time before the Contract is made, simply by telling us, without giving a reason and without liability.
2. This is a distance contract, which carries the cancellation rights set out below (Cancellation Rights). These do not apply to goods that:
1. are made to your specification or are clearly personalised; or
2. are liable to deteriorate or expire rapidly.
3. Cancellation Rights also cease to be available where:
1. goods are sealed for health protection or hygiene reasons and become unsealed after delivery; or
2. goods become inseparably mixed with other items after delivery.

Right to Cancel

1. Subject to the exceptions above, you can cancel this Contract within 14 days without giving any reason.
2. The cancellation period expires 14 days after the day on which you, or a third party you nominate (other than the carrier), take physical possession of the Goods.
3. To cancel, tell us your decision by a clear statement — for example, by email or letter to the contact details in these Terms.
4. To meet the deadline, it's enough to send your cancellation notice before the 14-day period expires.
5. Effects of cancellation:
1. we'll reimburse all payments received from you, including standard delivery costs (we won't refund any supplementary cost if you chose a more expensive delivery option than our cheapest standard option);
2. we may deduct an amount for any loss in value of the Goods resulting from unnecessary handling by you;
3. we'll make the reimbursement without undue delay, and no later than 14 days after we receive the Goods back, or (if earlier) 14 days after you provide evidence you've sent them back, or, if no goods were supplied, 14 days after we're told of your decision to cancel;
4. we'll refund you using the same payment method you used originally, unless you agree otherwise, and you won't incur any fee for this;
5. you must send the Goods back to us without undue delay, and in any event within 14 days of telling us you're cancelling;
6. you'll bear the direct cost of returning the Goods.

Faulty Goods

1. We warrant that on delivery, and for a reasonable time afterwards, the Goods will be of satisfactory quality, fit for purpose, and match their description.
2. Please check the Goods on receipt and notify us immediately if you find a fault.
3. If you notify us promptly of a fault that's our responsibility, we'll at our option repair or replace the Goods, or refund the price.
4. This clause does not affect your other statutory rights as a consumer under the Consumer Rights Act 2015.

Using Our Products Safely

1. Patch testing. Skin reactions can be unpredictable, and every child's skin is different. We recommend carrying out a small patch test before first use, and discontinuing use immediately if any irritation or discomfort occurs.
2. Existing skin conditions. If your baby has broken, infected, or diagnosed skin conditions (including eczema), please speak to your GP, health visitor or pharmacist before using our products.
3. Ingredients and allergies. Please check the full ingredient list on the product packaging carefully before use, particularly if you or your child has any known allergies or sensitivities.
4. Storage and shelf life. Please store products as instructed on the packaging. We're not responsible for product degradation or damage caused by improper storage after delivery.
5. Hygiene and opened products. For hygiene and safety reasons, we're unable to accept returns of skincare products that have been opened or used, other than faulty products — see our Delivery & Returns Policy for full detail.
6. Responsible Person. In accordance with the UK Cosmetic Products Enforcement Regulations, the Responsible Person for our skincare products is Essench Cosmetics Ltd, Unit 51 Gravelly Industrial Park, Birmingham, B24 8TG.

Limitation of Liability

1. Except as set out below, our liability arising from or in connection with your Contract with us is limited to the value of the Goods supplied.
2. We're not liable for any indirect, special or consequential loss or damage.
3. Nothing in these Terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability which cannot be excluded or limited under applicable law.
4. Nothing in these Terms affects your statutory rights as a consumer.

Intellectual Property Rights

1. The intellectual property rights in all materials we supply, including our website content, branding, packaging and product formulations, remain our property or that of our licensors.

Events Outside Our Control

1. We won't be liable or responsible for any failure or delay in performing our obligations under a Contract caused by events outside our reasonable control, such as extreme weather, industrial action, courier or supply-chain disruption, or other similar events.
2. If such an event affects delivery of your Goods, we'll contact you as soon as reasonably possible and take steps to minimise the delay. Provided we do this, we won't be liable for delays caused by the event, but you may still cancel the Contract if the delay is likely to be substantial.

Our Right to Vary These Terms

1. We may revise these Terms and Conditions from time to time, for example to reflect changes in relevant law, or in how we do business. The current version will always be available on our Website.
2. Every time you order Goods from us, the Terms and Conditions in force at that time will apply to your Contract.

Complaints

1. If you have a complaint about our products or service, please contact us at contact@cinnacare.com and we'll do our best to resolve it promptly.
2. If we're unable to resolve your complaint directly, you may be able to seek advice from your local Trading Standards service or Citizens Advice.

Other Important Terms

1. Entire agreement. These Terms and Conditions, together with our Privacy Policy and Delivery & Returns Policy, form the entire agreement between you and us in relation to your purchase, and supersede any prior agreement or understanding.
2. Severance. If any part of these Terms is found to be unlawful, invalid or unenforceable, that part will be treated as removed, and the rest will continue to apply.
3. Third-party rights. No one other than you and us has any right to enforce any of these Terms, whether under the Contracts (Rights of Third Parties) Act 1999 or otherwise.
4. Notices. Any notice you give us should be sent to contact@cinnacare.com or to our registered office address above. We may give notice to you at the email or postal address you provided with your Order.
5. Governing law and jurisdiction. These Terms and Conditions, and any Contract between us, are governed by the law of England and Wales. Any dispute will be subject to the exclusive jurisdiction of the courts of England and Wales, save that if you live in Scotland or Northern Ireland you may also bring proceedings in your local courts.

If you have any questions about these Terms and Conditions, please contact us at contact@cinnacare.com.